Customer Success Packages
From your very first login to years down the road, LFM is with you every step of the way. Every new customer begins with a Launch Package, and from year two on, a Customer Success Package keeps your operation growing.
Launch Package
A hands-on onboarding experience included with every new plan. Your dedicated onboarding manager gets you from signed contract to running your first order cycle.
Customer Success Package
Annual ongoing support to help you get the most out of LFM as your operation evolves: success calls, training calls, staff orientations, and workflow guidance.
Annual Customer Success Packages
Ongoing support starting in year two. Choose the level that fits your operation.
Starter Annual Package
Annual Success Call with Your Customer Success Manager
- Discuss your successes and challenges
- Dive into new LFM features
- Development request update and review
- Address knowledge gaps and arrange trainings
- Review goals for the next 12 months
4 Technical Assistance Calls
- One-on-one training with our Support Team
- Quickly address and solve technical issues
New Staff Orientation
- Meet and greet for each new staff member
- Resources shared to support the new person
Workflow Optimization
- Customizing LFM’s SOP to match your process
- Identify and implement new modules as you grow
Standard Annual Package
Bi-Annual Success Call with Your Customer Success Manager
- Discuss your successes and challenges
- Dive into new LFM features
- Development request update and review
- Address knowledge gaps and arrange trainings
- Review goals for the next 6 months
6–8 Technical Assistance Calls
- One-on-one training with our Support Team
- Quickly address and solve technical issues
New Staff Orientation
- Meet and greet for each new staff member
- Resources shared to support the new person
Workflow Optimization
- Customizing LFM’s SOP to match your process
- Identify and implement new modules as you grow
Premium Annual Package
Bi-Annual Success Call with Your Customer Success Manager
- Discuss your successes and challenges
- Dive into new LFM features
- Development request update and review
- Address knowledge gaps and arrange trainings
- Review goals for the next 6 months
10–12 Technical Assistance Calls
- One-on-one training with our Support Team
- Quickly address and solve technical issues
New Staff Orientation
- Meet and greet for each new staff member
- Resources shared to support the new person
Workflow Optimization
- Customizing LFM’s SOP to match your process
- Identify and implement new modules as you grow
Add-On Module Packages
These packages are available for customers adding modules that benefit from tailored setup support.
Advanced Inventory Management
- 2–3 training and technical assistance calls
- Standard Operating Procedures for workflow optimization
Advanced Accounting
- 2–3 training and technical assistance calls
- Standard Operating Procedures for workflow optimization
Subscriptions & Farm Shares
- 3–4 training and technical assistance calls
- Standard Operating Procedures for workflow optimization
How Customer Success Packages Keep You Growing
How Customer Success Packages Keep You Growing
A dedicated relationship, not a ticket queue
Every package pairs you with a real person who knows your operation, so support is proactive, not reactive.
Structured calls to celebrate wins, tackle challenges, explore new features, and set goals for the months ahead.
One-on-one sessions with our support team to solve barriers fast and keep your operation running smoothly.
Every new team member gets a proper introduction to LFM, so institutional knowledge doesn’t walk out the door when staff turns over.
Guidance to refine your processes as your operation grows, including support when adding new modules or adapting to change.
Have questions about which package is right for you?