If you’re like most local farms and food hubs, retaining your CSA customers from season to season is your biggest challenge. It takes an investment of time, effort, and money to get customers to sign up, and every year they stay with you, the returns on that investment grow. But when your customers aren’t signing up year after year, the cost of attracting new ones can add up fast.
“How to Cultivate Customers and Grow Value: A Guide to CSA Retention” is packed with concrete steps you can take to keep CSA customers. Download the guide for our ideas and suggestions, which include:
- Getting feedback from customers so you know what to improve.
- Common causes of retention issues and how to solve them — including upfront payment issues, providing choice and flexibility, and more!
- Different ways to provide customers more choice.
- How a customizable CSA can address many of the top reasons people cite for not signing up again.
- Customer communication strategies, including email and SMS.
- Key technology features to look for when trying to solve retention issues with your CSA.
There’s never a wrong time to start focusing on CSA customer retention. Download “How to Cultivate Customers and Grow Value: A Guide to CSA Retention” and start taking advantage of our advice today.
