Submit a Ticket
Submitting a ticket is the best way to get ahold of LFM Support! Login with your Zendesk account and send us a message. Submit TicketSupport Line
Please contact us at: (541)234-8855between the hours of 6am–3:30pm PT (9 am–6:30 pm ET). Call Support
User Manual
The User Manual is the resource on how to manage your LFM market. Available to all current customers with a Zendesk account. Learn MoreTraining Sessions
Our recorded Training Sessions are designed to guide you through setting up your site for success. Watch the SessionsLevel up with LFM
With multiple training sessions in differing areas of expertise, the webinars are designed to help users get the most out of their LFM software. Access the RecordingsFrequently Asked Questions
Once logged into your LFMAdmin site, use the “?” in the upper right and select “Manual & Videos”. You will need a Zendesk account in order to view the guide. If you have submitted a support ticket, the system created an account for you already – you can just reset your password. If you do not have a Zendesk account, you can create one when you select the “?” from Admin. If you are still having trouble, please submit a ticket and we’ll help you out right away!
Our live support hours are 6am – 3:30pm PT (9 am – 6:30 pm ET), M-F. To reach our support team, please call (541)234-8855. In addition, you can submit a Support ticket and our team will be in touch the next business day!
We are constantly updating our platform based on customer feedback and industry changes. We offer detailed Release Notes for each update. They can be reviewed in the Announcements section of our Zendesk portal. You will also find a link to Release Notes and other important messages in the header of your LFMAdmin site. We also notify customers of upcoming releases via email – you will be automatically subscribed to our email list if you are a user on our Zendesk portal, but please feel free to Subscribe directly here.
We offer monthly Customer Support Sessions where we review recent updates and new features with LFM. Customer Support Sessions are reserved for current LFM Customers only.
If you’d like to import your database of customers, producers, and/or products to your LFM site, please reach out to us through Support by submitting a ticket here. We’d be glad to assist you in this process!
Your producers and vendors can access our Producer Guide to learn how to manage their accounts, setup products, monitor their sales, and more. The Producer Guide does not require a Zendesk login to access, and we suggest sending this helpful guide to all of your vendors that will be logging into their market accounts.
We offer one on one sessions in the onboarding process to discuss specific questions. We also offer an annual check-in for each LFM customer. Please submit a ticket to schedule your annual check-in.
We offer a variety of modules and packages to meet the needs of your unique market. If you wish to add on a module or update your current package with LFM, please submit a ticket to discuss your options with our Team. We’d be glad to assist you!
Address:
PO Box 1314 Eugene, OR 97440
Phone number:
General: (541) 579-3195
Support: (541) 234-8855
Email:
info@localfoodmarketplace.com
support@localfoodmarketplace.com