Over our 15-year history, we have seen the online sales landscape shift dramatically, driving farmers and food hubs to have to do more to meet the heightened demand for local food. To keep pace, local food businesses must evaluate current operations, adopt new technology to support new processes, and ensure their whole team is well trained.  

We’ve continually evolved our technology and the services we provide to ensure our customers maximize the benefits of using the LFM platform. As we add new features, LFM has grown to become a comprehensive enterprise platform enabling farms, food hubs and producers to run, scale, and grow their business.  After designing, testing, and refining them over the last year, we are excited to announce our Customer Success Packages. We’ve learned what local food businesses need most to grow is more than just software — they need comprehensive support. 

About Customer Success Packages

These tailored packages offer the one-on-one guidance, personalized tools, and continuous improvement strategies needed to improve processes and meet goals. As the platform is adopted, the Customer Success Packages adapt to shifting business needs. The plans are tailored to include a thorough onboarding process in the first year, followed by a transition to ongoing success and business growth in following years.  

Want to learn more about how these Packages can ensure your continuous growth and success with LFM?

Schedule a call

The Details

1. Onboarding (customers in their first year)

We understand what it takes to switch platforms or start using new software, and we know the process requires a high level of support. That’s why our Customer Success Packages include a thorough onboarding process with extensive personalized support. 

This has been BY FAR the smoothest start to our CSA season that I have experienced in the 5 years I have been running this program for our farm.” -LFM Customer

✔️ Dedicated Onboarding Manager to ensure success in the first year

✔️Custom onboarding plan  

✔️Data migration and imports 

✔️Web template customization (Standard & Premium Packages) 

✔️Post “Go Live” support  

We’d love to chat more about how Customer Success Packages make onboarding easy.

Schedule a demo!

2. One-on-One Technical Assistance

We are not some faceless tech company — in our one-on-one technical assistance sessions, real people work with customers to understand their issues and proactively find individualized resolutions. Whether this means training or a quick fix, we’re happy to help. 

 I have received above and beyond help from everyone to sort out problems and find unique ways to make things work better for us.” –LFM Customer

✔️One-on-one training with our Support Team to identify any problem areas 

✔️Quickly address and solve technical issues 

We have Customer Success Packages to fit all of our Pricing Plans

Learn more

3. Tailored Training

Hiring new staff? Want to stay up to date on all of LFM’s features? There are a variety of reasons why training is an important piece of overall success. Including personalized training in our packages allows us to work with customers to identify knowledge gaps and arrange proper training for their team, ensuring they are well-equipped to reach their goals. 

I’ve been very impressed with everyone’s support and quick responses! I will be proud to recommend you all to other farmers!” -LFM Customer

✔️ New hire orientation (1 per new staff member)  

✔️Resources and tools to close knowledge gaps  

✔️Education surrounding product releases and features 

We continue to discover new features we didn’t even know about before signing on.” –LFM Customer

4. In-Depth Guidance: Business Reviews

LFM is more than just software — we’re here to help grow local food businesses. By including business reviews in our Customer Success Packages, we can align our efforts and resources to support businesses in achieving their goals. Think of these as a chance to reflect on how LFM is serving your business goals. During these sessions, we will:  

✔️Discuss your successes and challenges 

✔️Outline your goals for the next 6-12 months

✔️Review the latest LFM features to enhance your operations 

✔️Address any outstanding issues that need to be resolved 

✔️Identify any technical assistance needed and recommend best practice 

5. Workflow Optimization

As business evolves, so should the processes. The team at LFM will provide the tools and guidance needed to optimize workflow through the platform. Whether that’s implementing new modules or iterating on current processes, we are here to meet the growing needs of a local food business.  

✔️Identify and implement new modules to meet the growing needs of your business

✔️ Assist with customizing LFM’s SOP to match your processes (if needed)  

✔️ Identify areas of improvement within your current processes and assist in customizing a workflow plan

Our Customer Success Packages are a response to the challenges faced by local food businesses.

 These packages are designed to provide one-on-one guidance, personalized tools, and continuous improvement strategies to ensure that both new and existing customers can feel supported and have the tools they need to navigate the complexities of their growing local food businesses.