Have you been struggling with managing order pick-ups from your customers? Are your more popular pick-up times overrun with customers while other timeslots are slim? Do you want to accept gratuities for your online store’s services?
We have great news for you! Here at LFM we have recently released two new and exciting features that answer just these questions! Now you can schedule pick-up times with order limits for your locations, guaranteeing better customer service and order management. Bonus: we’ve also released a new tip feature so your customers can leave tips for your online store at checkout!
Not only can these features improve the customer experience, tips and scheduled pick-up times can benefit your bottom line overall. Read on to learn more about these new features and how they can improve your online store.
“We work hard to provide the best customer service possible and be responsive to customer requests. Tips are an easy and transparent way for our customers to show us their appreciation and something they have been asking us to have the system allow them to do.
Since its implementation, it has been a consistent and vital source of income from our online orders. We are seeing tips from 50% of orders totaling 6% of gross sales. This feature alone pays for all our LFM fees and much more. Thank you so much LFM team for this enhancement!”
-Thanh Tran, Paseo Farmers Market
Scheduled Pick-Up Times with Order Limits
Over the last year, curbside order pick-up has increased exponentially with LFM customers, but with it comes its own set of issues. We have all been there: you place your order for a designated time slot, arrive on time, but due to an influx of orders, you’re forced to wait ten, twenty, even thirty minutes or more to receive your order. Not only does an improperly managed pick-up schedule aggravate your customers, but it can also have a negative effect on your sales and the success of your online store as a whole.
An important motto in business is: make it easy for your customers to keep being your customers. Our new scheduled pick-up times feature with order limits allows you to setup a manageable and profitable order pick-up system. You can now schedule different time slots for order pick-up at your pick-up locations, and you can even limit the number of orders per time slot.
Not only does a mismanaged order pick-up system affect your customers, it also draws heavily on your staffing and other resources. Many of our LFM customers can now establish staffing at specific times and locations when necessary, reducing the expenses for unnecessary staffing or redundant processes. By streamlining your order pick-up, you can better manage your expenses and improve your bottom line.
Tips
Tipping is an impactful way for customers to support your business aside from purchasing your products. Throughout the pandemic we were seeing increasing support for providing gratuities to delivery drivers, volunteers, and other team members of our farm, food hub, and market customers. We knew this would be a tremendous feature to add to our platform, and now it is live and available!
Our new Tipping feature allows customers to add a tip to their order during order confirmation, which is also visible on invoices and reports. Convenient, easy, and a simple way for your customers to further connect with and support your business.
There are even more benefits to your business with accepting customer tips. Using this added income, you could support donations to organizations, provide extra pay to your delivery drivers, and even offer a “Pay It Forward” program to provide free food for those in need. Extra money coming into your online store can be a flexible asset to help expand your current system and support your local community.
Learn more about our thoughtful and thorough sales and distribution platform by registering for an upcoming webinar! One of our Local Food Marketplace Team members will be happy to answer any and all questions.
Avoid the long lines and improve your bottom line with LFM.
Schedule your FREE One-on-One Demo!
*Scheduled Pick-up Times with Order Limits and Tip features are included with the LFM Route & Distribution Management Module
