Common login issues & recommended steps to resolve

  • The message “Incorrect email address or password” popped up on my screen after entering my email address and password.
    • You will receive this message if your password doesn’t match your authorization record OR if the system does not recognize your email address.
      • SOLUTION: Click the Reset Password link and enter the email address for the account that you have registered on the market.  Follow instructions in that email to reset your password.  Be sure that your password adheres to the password requirements shown in the instructions.
      • OTHER STEPS:  If you don’t receive the Reset Password email, check your spam folder.  If you still don’t find an email there, it is possible that your email address is not associated with an account.  Please contact your market manager for further assistance.
  • After entering email address or password, the login screen reappears with no error message.
    • This can occur with browsers such as Chrome and Firefox that store authorization cookies.
      • SOLUTION:  Close the tab, clear your cookies in the browser, and close the browser.  Then re-open the browser and try to login again.
      • OTHER STEPS:  The system is only tested on the latest version of common supported browsers (Chrome, Firefox, Edge, Safari).  Try updating your browser and/or switching to a supported browser.
  • I did not receive a reset password email.
    • This can occur for two reasons – your email address is not associated with an account on the market OR your email host has categorized the email as spam.
      • SOLUTION:  Check your spam folder.  If you still don’t find the email, contact your market manager for further assistance.