Unrivaled Technical Support

Our team is staffed with food hub veterans that understand technology, food hub operations, and the challenges of working with many small producers.

Implementation & Data Migration

We’ve helped more than 40 food hubs start from the ground up and more than a dozen food hubs migrate their data to LFM. We specialize in providing creative solutions to ensure a smooth transition for your staff, customers, and producers.

Ongoing Development & Product Updates

We provide frequent updates based on customer feedback and incorporate new technologies that help our customers increase their sales and improve efficiency.

Core Services

  • Design

    Design implementation

    Our outstanding customer/tech support team works with you to design the look and feel of your customized website. We can build your market website template based on your design or using our template. Once we have the necessary design elements, we can typically create your site in a matter of a couple of days. Check out our Customer Profile page to see how the identity and branding of each market we support is reflected in their websites. We believe that local food systems are each unique and that providing a system for managing your website and management system provides the most integrated, consistent experience for your customers.

  • Training

    Training

    With the diversity of local food systems, we’ve found that one on one training sessions are the most effective to ensure a successful launch. We provide 3-4 staff trainings, plus regular check-ins and support as you lead up to your launch. The trainings are supplemented by Training Videos, full product documentation, and an FAQ database. Our customers find our experience in running food hubs invaluable in implementing good business practices.

  • Data Migration

    Implementation & Data Migration

    We understand that adopting a new system that will impact your staff, producers, and customers is important to get right. Our team has managed that transition for more than a dozen food hubs to date and will help you successfully migrate your data, as well as preparing all stakeholders for the change. If you have customer or product data from another database, we can often import that to help you get started. When you are ready to launch, we will walk you through how to ensure your first distribution day goes smooth.

  • Support

    Technical support & upgrades

    All customers receive unlimited technical support by email, phone, and customer support portal plus all upgrades, which we typically release 2-4 times per year. Our upgrades are based largely on customer feedback and each is accompanied by documentation explaining the new features and how to take advantage of them. Our team offers an unrivaled combination of experience, responsiveness, and friendliness. Our staff combined has nearly 20 years of combined food hub management experience, and 85% of all support requests are responded to within 8 hours, with more than 50% responded within 1 hour.

  • Material

    Training Materials & Videos

    In addition to our one on one training sessions, we provide supportive materials to get your staff and producers trained. Our Getting Started Guide and Training Video series help orient staff while our Producer Guide and Producer Training Videos help you get your producers up to speed quickly.

  • Tips

    Marketing Tips & Support

    Let our experience and insights work for you! We provide marketing tips and tricks based on our own and our customers’ experiences of making local foods work!

What our partners think of our services…

Tom and Celia Husmann

Local Food Marketplace allowed us to build on a foundation of tried and tested methods that saved us tens of thousands of dollars and countless hours of time. Instead of wasting our time reinventing the wheel, we spent our time developing relationships with our customers and vendors. Thank you all for creating a top notch solution and for being so helpful when we were in a pinch!

Tom and Celia HusmannOlympia, WAOlympia Local Foods
Penn’s Corner Farm Alliance

Local Food Marketplace has been a huge improvement to our online Farm Stand and Wholesale businesses. Collecting and distributing orders takes a fraction of the time it used to, and has allowed us to add additional drop-off days! The LFM team is always available to help and tailor the system to our needs.

Penn’s Corner Farm AlliancePittsburgh, PAPCFA